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We do not operate a sale or return policy, Replacement or Credit will only be given for the following reasons:
Goods returned as faulty can only be accepted as such if they are defective in manufacture and not damaged or shop soiled. Such goods will either be replaced or credited if returned within 90 days from date of invoice.
Transit Damage or Shortages:
No claims will be allowed unless submitted within 3 days after receipt of goods.
It is our aim to give as much chance as possible to get invoices & credits through the system in the same month. To help us achieve this we would ask for your help in three ways:
1. Please advise us of shortages or picking errors within 3 days of receipt.
2. Please advise us of invoice errors within 7 days of receipt.
3. Please do not return goods without first talking to the sales office.
To ensure that we do not lose track of items returned, we have introduced a new credit authorisation system. Our sales office will provide you with special documentation to enclose with your goods when they are returned or collected.
We regret we will be unable to process returns that have not been authorised or do not have the correct documentation.
By following these simple procedures, you will help us to process your credit quickly and efficiently and we thank you for your cooperation in this matter.
We do not normally take back 'unsold' goods, but if by agreement we do take back items that are not faulty or damaged, a handling charge of 15% of the cost value will be charged.